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Personal Finance Society
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Personal Finance Society - City of London

Personal Finance Society
1st Floor
21 Lombard Street



Standard opening hours

Call Centre

8 a.m. - 6 p.m. Monday to Friday
Closed on Saturday and Sunday 


9 a.m. - 5 p.m. Monday to Friday
Closed on Saturday and Sunday


Further information

Customer Service - South Woodford

Address: 42-48 High Road, South Woodford, London E18 2JP
Tel: +44 (0)20 8530 0852


The CII is committed to using best practices and implementing policies and procedures to ensure that customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within all our products and services.

Media enquiries

Please contact Reace Novello, Public Relations Executive at or on (0)20 7397 1113.

Providing feedback

We welcome feedback, positive or otherwise, on all aspects of our service, so please don't hesitate to let us know what you think. You'll be providing vital information to help us improve our procedures and processes.

Feedback can be submitted by using the form below (all fields marked * must be completed).

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Please note: Should your feedback  constitute an expression of dissatisfaction, thus a complaint, we will ensure this is dealt with under the PFS Complaints Policy.

Making a complaint

As part of our commitment to maintaining high levels of customer service, the CII has established a policy to ensure complaints are dealt with swiftly and completely.

So if you are unhappy with any aspect of our service, we welcome your comments. This will help us put things right for you and improve our service in general.

We take every complaint and comment seriously and are committed to addressing any issues that lead to complaints.

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