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Contact us

As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.

Customer Service (UK)

Seasonal opening hours

Monday 23 December: 9am - 5pm (GMT)

Tuesday 24 December: 9am - 2pm (GMT)

Wednesday 25 December: OFFICE CLOSED

Thursday 26 December: OFFICE CLOSED

Friday 27 December: CONTACT CENTRE CLOSED

Monday 30 December: 9am - 5pm (GMT)

Tuesday 31 December: 9am - 5pm (GMT)

Wednesday 1 January: OFFICE CLOSED

Thursday 2 January: 9am - 5pm (GMT)

Friday 3 January: 9am - 5pm (GMT)

Head office

Personal Finance Society
3rd Floor, 20 Fenchurch Street
London
EC3M 3BY

Contact details

Telephone service Mon to Fri: 9am – 5pm (GMT)

+44 (0)20 8530 0852
customer.serv@thepfs.org

Examination support

Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.

Feedback and complaints

Tell us what we're doing well or how we can do things better.