Contact Centre availability: Customer Service phone lines and web chat will be closed from 14:00 on Tuesday 24 December and will reopen on Monday 30 December. You can still contact us via email.
We apologise for any inconvenience caused.
MoneyPlan
MoneyPlan is a pro-bono initiative which partners financial adviser members of the Personal Finance Society with local Citizens Advice. Members volunteer their time to provide free financial guidance to those who wouldn't ordinarily be able to access professional advice.
Background
This initiative brings to fruition the recommendation of the original MoneyPlan pilot that took place between May 2007 and March 2009, where "reduced stress and improved peace of mind" was the result for 89% of participants.
Find out more about the background
In 2019 there were 95 active MoneyPlanners. They gave guidance to a total of 437 consumers across 470 sessions.
FOR NOW, THERE IS A PAUSE ON RECRUITING NEW VOLUNTEERS, HOWEVER WE HOPE TO BE ABLE TO RE-OPEN THIS IN THE COMING MONTHS.
